1 Year Warranty

1-Year Warranty - Vastara

1-YEAR WARRANTY

Your Investment Protected with Our Comprehensive Coverage

Our Commitment to Quality

At Vastara, we stand behind every timepiece we sell. All watches purchased from vastara.online come with our comprehensive 1-Year Warranty, protecting your investment and ensuring peace of mind.

This warranty reflects our confidence in the exceptional quality of our curated collection from the world's finest watch manufacturers.

✓ All watches are 100% authentic and sourced directly from authorized dealers

What's Covered

Our 1-Year Warranty covers manufacturing defects and functional issues for watches purchased from Vastara:

✓ Movement Defects: Manufacturing defects in automatic, manual, or quartz movements

✓ Case & Crystal: Defects in the watch case, bezel, or crystal (excluding scratches from normal wear)

✓ Crown & Pushers: Manufacturing defects in crowns, pushers, and other operational components

✓ Strap & Bracelet: Manufacturing defects in original straps, bracelets, and deployment clasps

✓ Water Resistance: Loss of water resistance due to manufacturing defects (within rated specifications)

✓ Functional Issues: Any functional problem caused by defective materials or workmanship

What's Not Covered

The following are NOT covered under our warranty:

✗ Normal Wear: Scratches, dents, or cosmetic damage from regular use

✗ Accidental Damage: Damage from drops, impacts, or accidents

✗ Water Damage: Damage from exposure beyond the watch's rated water resistance

✗ Unauthorized Service: Damage from repairs or modifications by non-authorized service centers

✗ Battery Replacement: Normal battery replacement for quartz watches

✗ Strap Wear: Normal wear and tear on leather straps or fabric bands

✗ Loss or Theft: Lost or stolen watches

How to Make a Warranty Claim

If your watch requires warranty service, follow these simple steps:

Contact Us

Email us at warranty@vastara.online with your order number and description of the issue

Receive Authorization

Our team will review your claim and provide a Return Authorization (RA) number within 24-48 hours

Ship Your Watch

Securely package your watch with all original accessories and ship to our service center (address provided with RA)

Inspection & Repair

We'll inspect your watch and complete repairs within 2-3 weeks. Return shipping is free for warranty claims

Important Information

Warranty Period

Your warranty begins on the date of delivery and is valid for exactly 1 year from that date

Proof of Purchase

You must provide your original order confirmation or invoice for all warranty claims

Service Time

Most warranty repairs are completed within 2-3 weeks from the date we receive your watch

Shipping Costs

You are responsible for shipping costs TO our service center. We cover return shipping for approved warranty claims

Manufacturer's Warranty

Many of our watches also come with the original manufacturer's warranty, which may extend beyond our 1-year coverage period. Please keep all warranty cards and documentation provided with your watch.

If your watch has an active manufacturer's warranty, we can assist you in coordinating service directly with the manufacturer's authorized service center.

Note: Manufacturer warranties are separate from Vastara's warranty and subject to the manufacturer's terms and conditions

Beyond the Warranty

Even after your warranty expires, Vastara is here to support you. We offer:

Lifetime Support: Free consultation and advice on maintenance and care
Service Coordination: Assistance arranging service with authorized service centers
Discounted Repairs: Preferred pricing on out-of-warranty repairs
Maintenance Plans: Optional extended service plans available

Warranty Support

Have questions about your warranty or need to file a claim?

VASTARA WARRANTY DEPARTMENT

Warranty Claims: warranty@vastara.online

General Support: support@vastara.online

Response Time: 24-48 hours

Timeless Luxury, Modern Precision