WARRANTY & PROTECTION
Your Satisfaction Guaranteed with Our Customer-First Policy
Our Commitment to You
At Vastara, we're committed to your complete satisfaction. All watches purchased from vastara.online are 100% authentic and sourced from authorized dealers and trusted distributors.
Each timepiece comes with the manufacturer's original warranty, and we've added our own Vastara Protection Program to give you even more peace of mind.
✓ Every watch is 100% authentic with manufacturer warranty included
Manufacturer Warranties
All watches sold through Vastara come with their respective manufacturer's warranty:
Warranty Length: Varies by brand (typically 1-5 years, as specified on product pages)
Coverage: Manufacturing defects in materials and workmanship
Service: Repairs through manufacturer's authorized service centers
Documentation: Original warranty cards and certificates included with purchase
Important: Keep all warranty documentation and purchase receipts. Manufacturer warranties are subject to each brand's specific terms and conditions.
Vastara Protection Program
In addition to the manufacturer's warranty, we offer our exclusive Vastara Protection Program for the first 30 days after delivery:
If You Experience Any Issues Within 30 Days
We offer two flexible solutions to ensure your complete satisfaction:
Option 1: Free Replacement
Contact us at support@vastara.online with photos/video of the issue. If approved, we'll send a replacement watch with free shipping at no additional cost to you. Simply return the defective watch using our prepaid shipping label.
Option 2: 45% Discount Code
Prefer to try a different watch? We'll provide you with an exclusive 45% OFF discount code valid on any watch in our entire collection.
- Choose any watch from our store
- Apply your unique code at checkout
- Discount applied automatically
- Includes FREE shipping
- Code valid for 90 days
Note: The Vastara Protection Program covers defects and functional issues discovered within 30 days of delivery. It does not cover damage from accidents, misuse, or normal wear and tear.
What's Covered Under Protection Program
✓ Arrival Defects: Any defects present when you receive the watch
✓ Movement Issues: Problems with timekeeping or movement function
✓ Component Failures: Crown, pushers, or other components not working properly
✓ Crystal/Case Issues: Manufacturing defects in crystal or case
✓ Strap/Bracelet Defects: Manufacturing issues with original strap or bracelet
What's Not Covered
✗ Accidental Damage: Drops, impacts, or physical damage
✗ Misuse: Damage from improper use or exceeding water resistance ratings
✗ Normal Wear: Scratches, scuffs, or cosmetic wear from regular use
✗ Unauthorized Modifications: Changes or repairs by non-authorized parties
✗ Battery Replacement: Normal battery changes for quartz watches
✗ Loss or Theft: Lost or stolen watches
How to File a Protection Claim
If you experience any issues within 30 days of delivery:
Contact Us Immediately
Email support@vastara.online with:
- Your order number
- Clear photos or video of the issue
- Detailed description of the problem
Choose Your Solution
Our team will review your claim within 24-48 hours and confirm approval. You'll then choose between:
- Replacement: Receive a new watch with prepaid return label
- 45% Discount Code: Receive unique code for any watch in our store
Complete Process
If replacement: Return the watch using our prepaid label. If discount code: Shop and apply your code at checkout for instant savings plus free shipping.
Manufacturer Warranty Claims (After 30 Days)
For issues that occur after the 30-day Vastara Protection Program period, you're covered by the manufacturer's warranty:
We're Here to Help
Contact us at support@vastara.online and we'll assist you in coordinating service with the manufacturer's authorized service center. We'll help facilitate the process and ensure you get the support you need.
Direct Service
You can also contact the manufacturer's customer service directly using the warranty information provided with your watch. Keep your purchase receipt as proof of purchase date.
Lifetime Customer Support
Even after warranties expire, Vastara provides lifetime support:
- Free Consultation: Expert advice on maintenance and care
- Service Referrals: Connections to trusted watch repair specialists
- Parts Assistance: Help sourcing replacement straps, batteries, etc.
- Always Here: Questions? We're just an email away
Warranty & Support Contact
Have questions about warranty coverage or need assistance?
VASTARA CUSTOMER SUPPORT
Email: support@vastara.online
Response Time: Within 24-48 hours
Available: 7 Days a Week
Include your order number and clear photos for fastest service
© 2025 Vastara. All rights reserved.
Your Premier Watch Destination