RETURNS
RETURNS & REFUNDS
Your satisfaction is our priority. We've made returns simple and hassle-free.
30-DAY MONEY-BACK GUARANTEE
Love your Vastara timepiece or return it within 30 days for a full refund. No questions asked. That's our promise to you.
How to Return Your Watch
Contact Us
Email support@vastara.online with your order number within 30 days of delivery.
Get Your Label
We'll email you a prepaid return shipping label within 24 hours.
Ship It Back
Pack your watch securely with all original items and drop it at any carrier location.
Get Your Refund
Receive your full refund within 2-3 business days after we receive your return.
Return Policy Details
Eligible for Return
- Watch must be unworn and in new condition
- All original packaging, tags, and documentation must be included
- Watch must have no signs of wear (no scratches, marks, or adjustments)
- Return initiated within 30 days of delivery date
- Original protective film intact on case and crystal (if applicable)
- Warranty card and instruction manual included
Not Eligible for Return
- Watches showing any signs of wear or use
- Missing original packaging or accessories
- Straps that have been sized, adjusted, or altered
- Returns requested after 30 days from delivery
- Personalized or custom-engraved watches
- Clearance or final sale items (marked as such)
Refund Information
Processing Time
Once we receive and inspect your returned watch, we'll process your refund within 2-3 business days. You'll receive an email confirmation when the refund is issued.
Refund Method
Refunds are issued to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for funds to appear in your account.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item). Return shipping is free with our prepaid label.
Exchanges
Want a Different Model?
We're happy to facilitate exchanges! Contact us at support@vastara.online within 30 days of delivery, and we'll help you exchange your watch for a different model, size, or style.
Exchange Process:
- Return your current watch following standard return procedures
- Place a new order for your desired model
- If there's a price difference, we'll refund you or send a payment link
- Exchanges are subject to product availability
Damaged or Defective Items
We've Got You Covered
If you receive a damaged or defective watch, we'll make it right immediately.
📧 Contact Us Immediately
Email support@vastara.online with photos of the damage and your order number.
📦 Instant Replacement
We'll send a replacement watch right away at no cost to you.
💰 Full Refund Option
Prefer a refund? We'll issue a complete refund including all shipping costs.
Important: You don't need to return the defective watch until after receiving your replacement. Your satisfaction is our absolute priority.
Common Questions
Can I return a watch if I've tried it on?
Yes! You can try the watch on to see if you like it. However, it must show no signs of wear (no scratches, marks, or strap adjustments) and must be returned in new condition with protective films intact.
Do I have to pay for return shipping?
No! We provide a prepaid return shipping label for all returns within the USA. For international returns, please contact us for instructions.
When does my 30-day return window start?
The 30-day return window begins on the day your order is delivered to you (not the order date). You must initiate your return by contacting us within this timeframe.
Can I cancel my order before it ships?
Yes! Contact us at support@vastara.online immediately with your order number. If we can catch it before it ships (usually within 24 hours), we'll cancel it and issue a full refund.
What if I lost the original packaging?
Unfortunately, we cannot accept returns without the original packaging, including the watch box, warranty card, and all accessories. Please keep all packaging materials until you're certain you want to keep the watch.
Need Help With Your Return?
Our customer service team is ready to assist you with any questions or concerns
Response time: Within 24 hours · 7 days a week
