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We're here to help with any questions about our timepieces
Whether you have a question about our watches, need assistance with an order, or simply want to learn more about Vastara, our team is ready to assist you. We typically respond within 24 hours.
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Frequently Asked Questions
Quick answers to common questions
How long does shipping take?
Standard shipping takes 5-7 business days within the US, 7-10 days to Canada, and 10-20 days internationally. Express and overnight options are also available. All orders include tracking.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Watches must be unworn and in original condition with all packaging. Refunds are processed within 2-3 business days after we receive the return.
Are your watches water-resistant?
Yes, most Vastara watches are water-resistant. The specific water resistance rating varies by model and is listed on each product page. We recommend checking your watch's specifications before water exposure.
What warranty do you offer?
Every Vastara watch comes with a comprehensive 2-year warranty covering manufacturing defects and movement issues. The warranty does not cover normal wear and tear, accidental damage, or battery replacements.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time through our shipping carrier's website.
Do you offer international shipping?
Yes, we ship to over 150 countries worldwide. International customers are responsible for any customs duties or taxes. Delivery times vary by destination. Free shipping is available on orders over $200.
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Customer Service Hours
📧 Email responses within 24 hours, even on weekends and holidays
Visit Our Showroom
COMING SOON
We're working on opening a flagship showroom where you can experience our timepieces in person. Stay tuned for updates on location and opening date.
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We're Here to Help
Your satisfaction is our priority. Whether you need help choosing the perfect timepiece, have questions about your order, or need after-sales support, our dedicated team is ready to assist.
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Timeless Luxury, Modern Precision
