Shipping Policy
SHIPPING POLICY
Worldwide delivery of luxury timepieces to your doorstep
LAST UPDATED: November 6, 2025
Our Commitment to You
At Vastara, we understand that receiving your luxury timepiece is an experience in itself. We are committed to delivering your watch safely, securely, and in pristine condition, wherever you are in the world.
This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures to ensure your complete satisfaction.
Shipping Destinations
🌍 We Ship Worldwide
Vastara ships to over 150 countries and territories around the globe. Whether you're in North America, Europe, Asia, Australia, or beyond, we'll deliver your luxury timepiece to you.
Coverage Areas:
✓ United States
✓ Canada
✓ Europe (EU & UK)
✓ Australia & NZ
✓ Asia-Pacific
✓ Middle East
Note: Some remote locations may have extended delivery times or additional shipping fees. If your location is subject to any restrictions, we will contact you before processing your order.
Order Processing Time
All orders are carefully processed and prepared to ensure your timepiece arrives in perfect condition.
Standard Processing
1-2 Business Days
Orders placed Monday-Friday before 12:00 PM EST are typically processed the same day. Orders placed after this time or on weekends will be processed the next business day.
Limited Edition or Engraved Items
3-5 Business Days
Custom engravings and limited edition timepieces require additional preparation time to ensure exceptional quality and personalization.
Pre-Order Items
As Specified on Product Page
Pre-order timepieces will ship according to the estimated date listed on the product page. You will receive email updates about your pre-order status.
Shipping Methods & Delivery Times
Standard Shipping
FREE on orders over $200
$9.99 for orders under $200
Delivery Time:
- USA: 5-7 business days
- Canada: 7-10 business days
- Europe: 10-15 business days
- International: 12-20 business days
Express Shipping
$24.99 - $49.99
Price varies by destination
Delivery Time:
- USA: 2-3 business days
- Canada: 3-5 business days
- Europe: 5-7 business days
- International: 7-10 business days
Priority Overnight
$79.99
Available for USA addresses only
Delivery Time:
- Next business day by 10:30 AM (orders placed before 12 PM EST)
Note: Delivery times are estimates and begin after your order is processed and shipped. Actual delivery times may vary based on location, customs clearance (for international orders), and carrier delays.
Order Tracking
Stay informed every step of the way with our comprehensive tracking system.
How to Track Your Order:
Order Confirmation
You'll receive an email confirmation immediately after placing your order with your order number.
Shipment Notification
Once your order ships, you'll receive an email with your tracking number and a direct link to track your package.
Real-Time Updates
Track your package's journey in real-time using the carrier's tracking portal.
Delivery Confirmation
You'll be notified when your package has been delivered.
Can't find your tracking email? Check your spam/junk folder or contact us at support@vastara.online with your order number, and we'll resend it immediately.
International Shipping
We're proud to serve customers around the world. However, international orders come with some important considerations.
Customs & Duties
International orders may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in your order total. Please contact your local customs office for more information.
Customs Clearance
Your package may be held at customs for inspection. This can add 1-7 business days (or more) to delivery times. We have no control over customs processing times, but we'll provide you with all necessary documentation.
Restricted Items
Some countries have restrictions on importing watches or certain materials. If we cannot ship to your location, we will notify you and issue a full refund.
Address Accuracy
Please ensure your shipping address is complete and accurate, including country, postal code, and phone number. International packages cannot be rerouted once shipped.
Important: Vastara is not responsible for any delays, fees, or issues caused by customs authorities. By placing an international order, you acknowledge and accept responsibility for all customs duties, taxes, and fees.
Premium Packaging
Every Vastara timepiece is packaged with the utmost care to ensure it arrives in pristine condition.
What's Included:
🎁
Luxury Gift Box
Elegant presentation box
🛡️
Protective Cushioning
Secure foam inserts